Terms of Service


Terms conditions and Policies 




1 Definitions

2 Use of this website

3 Ordering

4 Payment Methods

5 General indemnity

6 Limitation of liability

7 General

8 Delivery

9 Data & Privacy

10 Cookies

11 Returns

12 Optional Tools

13 Third Party Links

14 User comments feedback and submissions

15 Vlogs and Blogs




1 Definitions:

1.1) “Conditions” means these terms and conditions.

1.2) “Contract” means the contract under these terms and conditions which is formed when you place an order and we confirm acceptance of such order.

1.3) “International” means countries outside the United Kingdom including the Channel Islands.

1.4 “Order” means an order placed by you via this website for one or more of our products.

1.5 “UK or U.K, or United Kingdom” means mainland England, Scotland, Wales, Northern Ireland and Isle of Man.

1.6 “We/Us/Our” means Chapel Street Boutique LLP at Registered office Gwlaskor, Penhale Road, Carnhell Green, Camborne, United Kingdom, TR14 0LT Trading as Chapel Street Boutique.

Registered in England and Wales OC412506   VAT number 277874931 EORI number GB277874931000


1.7 “Website” means www.chapelstreetboutique.co.uk [with any other registered domains if any] which are operated by us.

1.8 “You/Your” means a user of this website and/or the person or company ordering products and/or services from our website


2     Use of this Website:


2.1 Application of these conditions: When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your Statutory rights.


2.2 Changes: We may change these conditions from time to time without notice to you. Changes will apply to any subsequent Orders received. It is your responsibility to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw all or part/s of this website at any time without liability to you.


2.3 Queries: Contact us if you have any questions or concerns relating to these Conditions or ordering the products generally by using the contact us page  https://chapelstreetboutique.co.uk/pages/contact-us  or by email to general@chapelstreetboutique.co.uk



2.4 Your account: You are responsible for maintaining the confidentiality of the password chosen by you when you register on the website and for restricting access to your computer and/or email address to prevent unauthorised access to your account along with any other means which would otherwise enable unauthorised access to your account.

2.5 Description and availability: We take all reasonable measures to ensure that details, measurements and descriptions of products given on this Website are as accurate and complete as possible but there may be variations between these and the products themselves. All products are subject to availability. Some colour differences may occur in respect of various display and printing technology however we endeavour to ensure any website photos are a reasonable representation of the product colours.


2.6 Price: Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates. The cost of Your Order will be the price of the products ordered plus the appropriate delivery charge outlined in the “Delivery Policy” below.


Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs, you will be notified and requested to reconfirm your order at the altered price.


By notifying you, we shall be entitled to cancel any contract in whole or in part to the extent that it is for the purchase of a product in exceptionally rare circumstance the price of which was stated incorrectly on the Website.


3     Ordering from our website and Cancellation:


3.1 You must not order products via this Website if you are under 18 years of age.


3.2 All Orders are subject to acceptance by us and are subject to availability. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance by dispatching you an email that confirms that the Product has been dispatched (the “Dispatch Notice”). The Contract between us will only be formed when we send you the Dispatch Notice by email.


3.3 You may cancel a contract and obtain a refund any time within 30 days after receipt of products by notifying us in writing and returning the Products to us unused in their original packaging at your expense. (See “Returns Policy” below.).


3.4 Goods and services purchased from this website are intended for your use only and you warrant that any goods purchased by you are not for resale and that you are acting as a principal only and not as an agent for another party when receiving said goods and services.


4     Payment methods:


4.1 You can pay for your order in variety of different methods, below is list of the methods which we might accept but always check our website for any changes an update to these:

  • MasterCard and Visa credit cards.
  • Maestro, Visa, Delta, Solo or Electron debit cards.
  • PayPal.
  • Amex.
  • Shopify

4.2 Any contract for the supply of goods or services from this website is between you and Chapel Street Boutique LLP. You agree to take care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

5     General indemnity and Limitation of Liability


5.1 You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by you or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.


6     Limitation of liability:


6.1 Care has and will be taken to ensure that the information available on this website is correct and error free. We do apologise for any errors or omissions that may have occurred should there be any. We cannot guarantee or warrant that the use of the website will be error free of fit for purpose, timely, that defects will be corrected, or that the server that makes the website available will be free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and we do not make any warranty whatsoever, whether expressed or implied, relating to the fitness for purpose, or accuracy.


6.2 We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence. Liability is limited to a maximum of the value of the product and postage where legally possible in any event.


6.3 We do not accept liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.


6.4 We shall not be held accountable for any failure or delay in performing services or delivering goods where such failure arose as a result of any act or delay or omission which is outside our reasonable control such as an act of god or those of a third party.


6.5 The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income, or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.


6.6 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and as safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of a third party.


7     General


7.1 If any term or condition of our agreement shall be deemed invalid or unenforceable, the parties hereby agree that such term of condition shall be deemed to be deleted and the remainder of the agreement shall continue in force without such term and/or condition.


7.2 No delay or failure on our part to enforce our rights or remedies under the agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.


7.3 You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router, or any other internet connectable device or service.


7.4     These conditions shall be governed by and construed in accordance with English Law and You herby submit to the exclusive jurisdiction of the English courts specifically Truro Cornwall UK.

7.5     These terms and conditions are all the terms and conditions and is the entire agreement in which you agree to.

7.6     Offers discounts and vouchers may be withdrawn in exceptional circumstances at our discretion.

7.7     Chapel Street Boutique is a registered trademark under number UK00003256510



   8 Delivery Policy

D.1: Delivery periods quoted at the time of ordering are approximate at the time of ordering and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Deliveries are made in accordance with out Delivery, Cancellation and Returns Policy which is displayed on our website.

D.2: Where delivery is outside of the U.K, you may be liable to pay additional tax or duty once the goods reach your country, This may vary from country to country. Please contact your local customs office for more information.

D.3: Please note that delivery may be subject to inspection by your local customs office where delivery is outside the U.K.

DP.4 We try very hard to ensure that we do not list any product or service which is not in stock, so in almost all cases everything you see is in stock. If for any reason we’ve made a mistake and we do not have something you have ordered in stock, we will let you know as soon as possible by email.

Orders are processed within normal Monday to Saturday office hours on working days.

9 Privacy Policy

Da.1 Information provided by you. When you visit this website , phone, email  or write to us, we may collect, and our third party providers may collect,name, address, email, phone numbers and general  information including about where you are on the internet (some examples include but are not necessarily limited to the URL You came from, IP address, domain name types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of this website that were viewed during your visit, any advertisements you clicked on and any search terms that You entered on our Website (“User Information”) We and they, may collect this user information even if you do not register on this website When You register or shop on this website, we will (where applicable) ask you to input your personal information.

Information obtained (for example to confirm your identity) from other sources are only as allowed by law where you have given permission to those other reputable providers.

Da.2 We will treat all your Personal Information (which includes any user information with which we can identify you) as confidential (although we reserve the right to disclose this personal information in the circumstances or similar as set out below). We or our contractors will keep it on a secure server/s and we will full comply with all applicable UK data protection laws and consumer legislation.

Da.3 Use of your Data: We mainly use your personal information for the following purposes:

  •          For processing orders;
  •          For statistical purposes to improve this website and its services to you;
  •          To administer the website;
  •          Other use by us to which you agreed when asked on the website.

Da.4 When you register on this website you are given the option to receive new and updates from us by email and post which we feel may be of interest to you.

If you indicate your agreement to being contacted by us by these means you may subsequently unsubscribe from our contact list at any time by signing-in and going to “your account” or clicking an unsubscribe button.

Da.5 Your personal information may be disclosed to other businesses within the group of which we are a part and to reputable third-party contractors engaged by Chapel Street Boutique to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites and anyone to whom we transfer our rights with you,, . We require all such third parties to treat your personal insurers, loss adjusters, fraud prevention agencies,mailing/printing/postage agents, information as fully confidential and to comply with applicable UK Data Protection, GDPR and consumer legislation.

Da.6 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information as we are entitled to do so.

Da.7 Where we have requested information from you to provide goods and/or services, you agree to provide us with accurate and complete information

.Da.8 Our policy is supplemented with Shopify's policy when their website is used as found at www.shopify.com/legal/privacy

Da9. Data is transferred outside the EEA

Da10 Data is only kept as long as legally necessary for management, statutory and legal requirements after which it will be safely disposed of.

Da11 Data subject rights under the General Data Protection Regulation include Rights of access to the data details we hold, its source, the purpose and whom we share it with. Right to rectification. Right of erasure.Right of restriction of processing. Notification obligation regarding erasure or rectification as reasonably practical. Right of data portability. Right to object which we will cooperate with unless there are overriding reasons not to do so. Right not to be subject to decisions based solely on automated processing .

To invoke your rights , ask questions , complain, or help us update the accuracy of any data please write to The Data Controller at Chapel street boutique LLP 18 Chapel Street Camborne TR14 8ED or email us. Please note policy changes are made from time to time and can be seen updated here on our website with which you should ensure you are satisfied with.


10 Cookie Policy

CP.1 Whenever you use Chapel Street Boutiques’ websites, mobile sites, mobile applications or applications on any other devices such as a PS4, Xbox 360, smart T.V, information may be collected through the use of cookies and similar technologies.

Cookies are small files that a site or its service provider transfers to your computers’ or mobile devices or other devices’ local storage through your web browser (if you allow) (such as Google Chrome browser, Mozilla Firefox, Internet Explorer) that enables the site’s or service providers systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preference based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

CP.2 We may contact third party service providers to assist us in the better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

CP.3 You may be able to choose to have your computer or mobile devices warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this usually through your browser (i.e. through Internet Explorer, Edge or Google Chrome Browser) settings or within the settings of your device. Each browser and device is a little different so look at your browser help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your site experience more efficient and some of our services may not function properly.

CP.4 Types of Cookies Chapel Street Boutique LLP are using include:

  • “Necessary” Cookies: these cookies are essential in helping you move around Chapel Street Boutique and use it’s features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up password protection on chapel street boutique, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
  • Functional Cookies: These cookies allow websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced and more personal features to you on the website. The information these cookies collect is usually anonymous which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet.
  • Analytics cookies: To keep Chapel Street Boutique services relevant, easy to use and up-to-date, we use web analytics services to help us understand how our customers use them. For example: we can see which parts of services are most popular, identify when errors occur and test different versions and features of the website to see which one works best. These cookies may be operated on by other companies on our behalf. They do this using small invisible images known as web beacons or tracking pixels that may be included in our services. These are used to count the number or times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing Chapel Street Boutique website, a cookie is transferred to your browser by the web server and is stored on your computer or mobile device or other such device being used to access the website. It can usually only be read by the server that gave it to you. 

CP.4.1 Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed product 1 also viewed product 2 and we can then recommend product 2 to everyone else who viewed product 1.

CP.5 Other third party’s cookies: Please note that on some pages of our website you may notice that cookies have been set that are not related to Chapel Street Boutique or our authorised service providers. When you visit a page with content remembered from (for example YouTube, Facebook, Google+, Twitter, Pinterest), these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Chapel Street Boutique does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third-party websites for more information about these cookies.

CP.6 How to control your cookies:

Please remember that Chapel Street Boutique does not use cookies to collect personally identifiable information about you although, we may combine information from your registration with the data we get from the web analytics services we use and their cookies to analyse how you and other people use our services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

Please note that unless you disable cookies as described above, you are deemed to have given your consent for their use. 


11                                     RETURNS POLICY

RTP.1 If you are not satisfied with the item or items which you have received please contact us within 30 days of the date that you purchased the item/s to request either an exchange or a refund. You will need to follow the return form instructions enclosed with your purchase. If there is a free returns promotion offered at the time of your purchase please email us for a free printable postage label which must be used within 24 hours.

RTP.1.1 You will need to include the following on the returns form with the postage of your item:

  •          Your name.
  •          Your Address.
  •          Your contact telephones.
  •          Your Order Number (this will be found on Your invoice/receipt).
  •          If you are exchanging the item/s for a different item/s then we will provide a code to use on our website for the credit of the original cost of the item (less the postage) and you will then be able to order the item you would like instead from our website. You will need to pay the difference for the new item if it was more expensive than the item returned and postage when exchanging for a new item.
  •          Please enclose your instructions for what you want us to do by filling out the Returns Form which we enclosed with your item.  Without this we cannot identify your return or clarify what your instructions are so this is crucial for processing your return.
  •          We have several options depending on your preference regarding your return. We can offer you an exchange as we have mentioned above, we can also offer you a refund or we can offer you a discount code to the value of the purchase of your order (Less the postage of your order if you paid for postage). Please tick the appropriate option on the form so we know what you would like us to do.

RTP.2 For any of our customers of outside of the U.K we cannot refund you postage in any event. We will need you to enclose all of the points listed above with your return and it in English language please (UK).

RTP.3 Certain items cannot be returned due to hygiene reasons unless in the event of a manufacturing fault. These include tights, swimming costumes, underwear and earrings. If you are not sure, please check the item description on our website.

RTP.4 If you have received a free gift item with your order and are returning products. If the value causes your original order to no longer meet the criteria which was necessary to be eligible for the gift item in the first place, then this item must be returned as well. Failure to do so may result in your refund being reduced by the normal sale price of the item.

RTP.5 All returns must be posted to Chapel street Boutique18 Chapel Street, Camborne, Cornwall, United Kingdom TR14 8ED.

RTP.6 All items returned must be in their original condition and we will not accept them if they are dirty or damaged. If we receive an item which has clearly been worn, soiled, smoked in and/or covered in deodorant, pet hair, or makeup and/or anything else which may detract from the potential resale value of the item then we will decline to refund, at your request and postage it may be sent back to you and you will be billed for the shipping. Therefore, you must ensure that when returning an item, it is in the original condition as when you received it.

RTP.7 Please be aware that any discounts which applied to your original purchase will be considered when calculating your refund along with the conditions required to be eligible for the discount.

RTP.8 Should your order be eligible for any promotional offer, discount, etc such as a free mini gift bag when you order over £50, then you will need to return the gift bag as well as the item you are returning if the return means that the total order is now less than that which originally qualified you for the promotion.  





We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



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